Communication on DingTalk

How to add friends?

Please note, you do not have to send friend requests to your colleagues if they are in the same organization as you. You can directly find them and chat.

For those who are not in the same org-chart as you, please add them as a friend for further communication.

Click the “+” button at the top right corner – Click “Add Contacts”

Three ways to add friends

1: Search their mobile number and send a friend request

2: Scan the QR code to add friend

3: Select “Add from Phone Contacts” and click “ADD” to send a request.

How to start a chat?

Click “Search” bar

Enter the name/phone number/nickname/department to find the one you want.

How to create group chat?

Create group chat from “+” button

Click “+” button at the top right corner – Click “Group Chats”

Select members and click “OK”

Fill the info – Click “CREATE GROUP CHAT”

Click “Group Type” to switch between “Internal Group” and “General Group”

Create group chat directly in chat

Enter a chat and click “Account” button at the top right corner

Click “Add New Member”

Select members and click “OK”

Fill in the details – Select “Create Group Chat”

Click “Group Type” to switch between “Internal Group” and “General Group”

How to use Ding?

Once you send a message, you can view the read/unread status here. This indicates how many people have read/unread the message.

You can view the detailed list of who has read the message and who has not read the message. Select “DING” to send notifications to those unread.

Select the people you want to notify, click “Remind” and choose a way to notify them.

Once sent, those who have not read yet, will receive a notification like this.

How to start a voice/video call?

Enter the chat where you want to start a call. No matter is a single chat or group chat. Click “+” button at the bottom right corner

Click “Video Call”

Choose “VoIP” for voice call. Choose “Video Call” for video call. ( Both calls are consuming network data plan)

Host can mute all. Click the red button to quit.

How to send photos?

Enter the chat where you want to send photos. No matter is a single chat or group chat. Click “+” button at the bottom right corner

Click “Photos”

Select the picture you want to send, click “OK” at the top right corner. (Select “Full Image” if you want to send the original image)

How to send files?

Enter the chat where you want to send photos. No matter is a single chat or group chat. Click “+” button at the bottom right corner

Swipe left to the second screen – Click “Files”

Select files you want to send, and Click “OK” at the bottom right corner.

How to recall messages?

Long press the messages you would like to recall.

Click “Recall”. Messages can only be recalled in 24 hours

How to reply messages?

Long press the messages you want to reply

Click “Reply”.

Type down what you want and send.

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